Returns Policy
We want all our customers to be completely satisfied with our products. If you have any issues with your machine, please contact us immediately on 01646 404600. Usually one of our knowledgeable team will be able to get you up and running in no time.
If, however, we are unable to identify the issue you may wish to return your product.
Important Information: For the safety of our couriers and our staff, we cannot accept returns of items which have not been drained of fuel and oil where this is applicable. Failure to so will result in your return being rejected, as there is a risk of fire and serious injury.
Order Cancellation: If you place an order and wish to cancel that order on the day of purchase, this is fine! Please be sure to call us before 2pm on the day of purchase to prevent your order being shipped.
Change of mind (new and unused condition only) within 14 days of delivery: If your item is in new, unused, and still in original unopened packaging and you have simply changed your mind, there will be a service charge of up to 5% to contribute towards carriage, handling and restocking. We will just need to check the machine over once received back into our warehouse before the refund is issued.
Received Damaged: If your parcel is received damaged, please ensure that this is noted with the delivery person. It is vital that you contact us immediately to ensure that we are able to make a claim with the courier. We will require photographic evidence of the damaged item and packaging. Please advise us of transit damage within a maximum of 24 hours. We will then arrange for collection and replacement or refund.
Faulty items: In the unlikely event that your machine develops a fault, for your safety and to prevent further damage, please stop using it immediately. Should your item develop a fault within 30 days of delivery you may request a return for replacement, repair or refund. We have a vast range of parts for our machines in stock and for your convenience, we are usually able to identify the issue over the telephone and get a replacement part out to you quickly. Most faults can be rectified without any prior knowledge or expertise. Faults reported outside of 14 days of purchase will be subject to our standard warranty terms and conditions.